SMS Policy - Orinexa | A2P 10DLC Compliance & SMS Terms
📱 A2P 10DLC Compliant

SMS Policy

Last updated: June 24, 2025

This SMS Policy explains how Orinexa (a DBA of Orionex Trading LLC) handles text messaging communications, including A2P 10DLC compliance and your rights regarding SMS communications.

📋 Table of Contents

🏛️

A2P 10DLC Compliance

Orinexa is fully compliant with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements mandated by major US carriers and the FCC.

📋 What is A2P 10DLC?

A2P 10DLC is a regulatory framework that requires businesses sending SMS messages to register their campaigns with wireless carriers to reduce spam and improve message delivery.

Our Compliance Measures:

  • Registered business entity with carrier networks
  • Verified brand registration with The Campaign Registry (TCR)
  • Approved use cases for all messaging campaigns
  • Proper consent collection and documentation
  • Compliance with TCPA (Telephone Consumer Protection Act)
  • Regular audits and monitoring of messaging practices

📊 Registration Details

Business Entity: Orionex Trading LLC (DBA Orinexa)
Registration State: Wyoming, USA
Campaign Types: Marketing, Notifications, Customer Care

📊

Message Frequency

Message frequency varies based on your engagement level and service usage. We respect your communication preferences and aim to provide valuable, relevant messages.

📈 Marketing
Up to 4 messages per month with offers, updates, and industry insights
📅 Appointments
Reminders and confirmations as needed based on your scheduled appointments
🔔 Notifications
Service updates, account notifications, and important announcements
⚡ Urgent
Critical service alerts and time-sensitive opportunities

⏰ Typical Schedule

Most marketing messages are sent during business hours (9 AM - 6 PM EST) Monday through Friday. Appointment reminders may be sent outside these hours based on your appointment schedule.

🛑

Opt-Out Instructions

You can opt out of SMS messages at any time using the methods below. Opting out is free and will take effect immediately.

STOP
Reply STOP to any message to unsubscribe from all SMS communications
HELP
Reply HELP to get assistance and contact information
UNSUBSCRIBE
Alternative opt-out command that works the same as STOP
QUIT
Another way to opt out of all SMS communications

⚠️ Important Opt-Out Information

After opting out, you will receive a confirmation message. You may still receive transactional messages related to your account or ongoing services. To completely stop all communications, please contact our support team.

Alternative opt-out methods:

📱

Message Types

We send several types of SMS messages to provide you with valuable information and updates:

📢 Marketing Messages

Promotional content about our services, special offers, industry insights, and lead generation tips.

📅 Appointment Messages

Reminders, confirmations, and updates about your scheduled appointments and consultations.

🔔 Service Notifications

Account updates, service changes, billing notifications, and important announcements.

💬 Customer Support

Responses to your inquiries, support tickets, and two-way communication with our team.

💰

Data Rates & Charges

Message and data rates may apply depending on your mobile carrier and plan. Orinexa does not charge for SMS messages, but your carrier may.

📱 Carrier Charges

Standard messaging rates apply as determined by your mobile carrier. Check with your carrier for specific rates and data usage policies.

  • Orinexa does not charge fees for SMS messages
  • Your mobile carrier may charge standard messaging rates
  • Data usage is minimal for text messages
  • Rates vary by carrier and plan type
  • Contact your carrier for specific pricing information
📶

Supported Carriers

Our SMS service is compatible with all major US mobile carriers and most MVNOs (Mobile Virtual Network Operators).

📡 Major Carriers Supported

Verizon, AT&T, T-Mobile, Sprint, US Cellular, and hundreds of other carriers and MVNOs across the United States.

If you experience delivery issues with your specific carrier, please contact our support team for assistance.

🔒

Privacy & Security

Your phone number and SMS communications are protected under our Privacy Policy and are subject to the same security measures as all personal data.

  • Phone numbers are stored securely and encrypted
  • SMS content is not shared with third parties
  • We comply with all applicable privacy regulations
  • You can request deletion of your phone number
  • Message history is retained for compliance purposes

🔐 Data Protection

For complete details on how we protect your personal information, including your phone number, please review our Privacy Policy.

⚖️

Legal Compliance

Orinexa's SMS practices comply with all applicable federal and state regulations governing text messaging communications.

⚖️ Regulatory Compliance

We adhere to TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, A2P 10DLC requirements, and all FCC regulations governing commercial text messaging.

Key Compliance Areas:

  • TCPA compliance for all automated messages
  • Proper consent collection and documentation
  • A2P 10DLC registration and brand verification
  • FCC guidelines for commercial messaging
  • State-specific regulations and requirements
  • Industry best practices and standards

📋 Consent Documentation

We maintain detailed records of all consent provided, including timestamp, method of consent, and opt-out requests to ensure full compliance with regulations.

Your Rights:

  • Right to opt out at any time without penalty
  • Right to receive only relevant communications
  • Right to request information about our SMS practices
  • Right to file complaints with appropriate authorities
  • Right to have your phone number removed from our system
👤

Age Restrictions

Our SMS service is only available to individuals who are 18 years of age or older, or who have obtained parental consent.

🔞 Age Requirement

By providing your phone number, you confirm that you are at least 18 years old or have parental/guardian consent to receive SMS communications from Orinexa.

  • Must be 18+ to provide consent for SMS communications
  • Parental consent required for minors
  • Parents/guardians can opt out on behalf of minors
  • We do not knowingly collect phone numbers from children under 13
⚙️

Technical Requirements

To receive SMS messages from Orinexa, your mobile device must meet certain technical requirements.

📱 Device
SMS-enabled mobile phone with US phone number
📶 Network
Compatible with major US carriers and MVNOs
💬 Messaging
Standard SMS capability enabled on your plan
🔢 Format
10-digit US phone number format required

🔧 Troubleshooting

If you're not receiving messages, check your phone's SMS settings, ensure you have network coverage, and verify your phone number is correct. Contact support if issues persist.

⚠️

Limitations & Disclaimers

While we strive to provide reliable SMS service, certain limitations and conditions apply.

📵 Service Limitations

SMS delivery may be affected by carrier issues, network outages, device compatibility, or other factors beyond our control. We cannot guarantee delivery of all messages.

  • Message delivery depends on carrier and network availability
  • Some messages may be delayed or not delivered
  • Carrier filtering may block certain messages
  • International numbers may not be supported
  • Service may be suspended for maintenance or updates

🚫 Prohibited Uses

You may not use our SMS service for spam, illegal activities, harassment, or any purpose that violates our Terms of Use or applicable laws.

📄

Policy Updates

We may update this SMS Policy from time to time to reflect changes in our practices or legal requirements.

📢 Update Notifications

Material changes to this policy will be communicated via SMS, email, or through our website. Continued use of our SMS service after changes indicates acceptance of the updated policy.

  • Changes will be posted on our website
  • Material changes will be communicated directly
  • Effective date will be updated for all changes
  • You may opt out if you disagree with changes

Contact Us

For questions about our SMS Policy or to manage your SMS preferences:

Orinexa (Orionex Trading LLC)
📧
hello@orinexa.com
📞
(307) 224-9663
📍
5830 E 2nd St, Ste 7000
Casper, WY 82609, USA

🆘 SMS Support Commands

Text HELP to any of our messages for immediate assistance, or STOP to unsubscribe from all SMS communications.