Refund Policy - Orinexa | Fair & Transparent Refund Terms
💯 Transparent & Fair

Refund Policy

At Orinexa (a DBA of Orionex Trading LLC), we strive to deliver exceptional value through our credit-based lead generation and appointment setting services. Our refund policy is designed to be transparent, fair, and aligned with our pay-per-result model.

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Non-Refundable Conditions

Refunds will not be issued for:

  • Credits already used to book appointments, outreach campaigns, or other services delivered through the Orinexa Client Portal.
  • No-shows or canceled appointments (unless not rescheduled within 7 days).
  • Expired credits (as detailed at the time of purchase).
  • Misuse of the system or breach of our Terms of Use.
💡

Reschedule & Replacement Policy

📞 No-show reschedule:

Costs 20 points (1 free per client).

🔄 Invalid lead replacement:

Costs 10 points (up to 3 free per package).

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How to Request a Refund

To request a refund, please contact our team at support@orinexa.com with the following details:

  • Your registered email.
  • Purchase invoice or Stripe receipt.
  • Reason for the refund request.

⏱️ Processing Time:

Our support team will review your request and respond within 3–5 business days. Approved refunds will be processed to the original payment method within 10–14 business days.

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Exceptions

Where required by applicable law, Orinexa will provide refunds or alternative remedies. If you believe your situation qualifies for a refund under legal requirements, please contact us with details.

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Contact Us

Have questions about our refund policy? Reach out to us:

🏢
Orinexa
(Orionex Trading LLC)
📧
support@orinexa.com
📞
+1 (307) 224-9663
📍
5830 E 2nd St, Ste 7000
Casper, WY 82609, USA
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Refund Eligibility

You may be eligible for a refund under the following conditions:

💳 Unused Credits

Credits purchased but not used for services may be refunded if:

  • No services (e.g., appointments, outreach campaigns) have been initiated using the credits.
  • The refund request is submitted within:
    • 7 days of purchase for packages under $1,000
    • 14 days of purchase for packages above $1,000
  • The account is in good standing with no outstanding violations of our Terms of Use.

📅 Undelivered Appointment Guarantee

If you've used credits to request appointments and Orinexa fails to deliver the guaranteed number of appointments within the validity period (e.g., 5 for Starter, 11 for Growth), you may request a partial refund for the unused appointment credits.

⚠️ Invalid Leads or Delivery Failures

If more than 20% of the delivered leads are proven invalid or unreachable (despite reschedules and replacements), we may offer either:

  • Bonus credits (equal value), or
  • Partial refund based on the lost credit value.